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Team Hub

Analysts have two collaboration surfaces available throughout the analyst workspace: analyst messaging (direct chat between analysts) and release notes (the platform changelog). Both are reachable from the analyst chrome without leaving the connector builder.

Analyst Messaging​

Messaging lets analysts hold one-to-one conversations with each other. It is powered by a headless engine (CommHub) that runs in the analyst layout, so heartbeat and unread polling continue regardless of which page you are on.

Opening Messages​

Open the messages panel from the Messages item in the connector edit left menu. The panel opens anchored to the bottom-left of the screen. There is no floating launcher bubble — the panel's open/unread state is held by the shared messaging context.

Conversations​

Messaging is direct (1:1), not a single shared channel:

  1. Pick an analyst from the list to open a conversation with them
  2. Type in the message box and press Enter (or click the Send button)
  3. Use the back arrow to return to the analyst list

Presence​

Each analyst in the list shows an online indicator:

  • Green dot — the analyst sent a heartbeat within the last 2 minutes (considered online)
  • Grey dot — offline or idle

Your own heartbeat is sent automatically every 30 seconds while the tab is active.

Unread Messages​

An unread count is tracked by the messaging engine and surfaced on the Messages trigger. Messages are marked read when you open the relevant conversation.

Polling​

While the analyst tab is in the foreground:

  • Messages refresh every 15 seconds
  • Unread count refreshes every 15 seconds
  • Presence refreshes every 30 seconds
  • Your heartbeat is sent every 30 seconds

Polling pauses while the browser tab is backgrounded and resumes (with an immediate refresh) when you return to the tab.

Release Notes​

The release notes feed is the platform changelog — version notes, new features, and notices posted by admins. It is a separate panel from messaging.

  • Entries contain a title, a Markdown body, and an optional version string, ordered newest first.
  • Unread tracking: an unread indicator appears when there are entries newer than the last time you viewed the feed. The last-viewed timestamp is stored in your browser (traces_changelog_viewed_at).

Admins​

Admins can manage the changelog from the release notes panel:

  1. Click Post release note
  2. Enter a title and body (Markdown supported) and an optional version
  3. Publish the entry

Admins can also delete existing entries. Non-admin analysts see the feed as read-only.